{"id":88694,"date":"2024-07-30T05:00:00","date_gmt":"2024-07-30T05:00:00","guid":{"rendered":"https:\/\/outliereditor.co.za\/?p=88694"},"modified":"2025-11-17T17:39:29","modified_gmt":"2025-11-17T17:39:29","slug":"how-south-africans-are-changing-their-banking-habits","status":"publish","type":"post","link":"https:\/\/outliereditor.co.za\/index.php\/2024\/07\/30\/how-south-africans-are-changing-their-banking-habits\/","title":{"rendered":"How South Africans are changing their banking habits"},"content":{"rendered":"\n<p>South Africans are moving away from traditional banking halls and physical cards to banking on smart devices and cellphones.&nbsp;<\/p>\n\n\n\n<p>Standard Bank clients <a href=\"https:\/\/charts.theoutlier.co.za\/chart\/88671\">spent R9.3-billion using digital wallets<\/a> in the past year. It sounds incredible, until you compare it with FNB clients, who <a href=\"https:\/\/charts.theoutlier.co.za\/chart\/88416\">spent R31-billion using their smart devices<\/a> in the six months between July and December 2023.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1-1024x1024.png\" alt=\"\" class=\"wp-image-88416\" srcset=\"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1-1024x1024.png 1024w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1-300x300.png 300w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1-150x150.png 150w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1-768x768.png 768w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>South Africans&#8217; preference for digital is also evident in the rising number of withdrawals made on smart devices instead of with a bank card. Data from FNB shows <a href=\"https:\/\/charts.theoutlier.co.za\/chart\/88693\">digital withdrawals increased to 8.4-million<\/a> in six months last year from 6-million over the same period in 2021.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"810\" src=\"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/FNB-cardless-July2024.png\" alt=\"\" class=\"wp-image-88693\" srcset=\"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/FNB-cardless-July2024.png 810w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/FNB-cardless-July2024-300x300.png 300w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/FNB-cardless-July2024-150x150.png 150w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/FNB-cardless-July2024-768x768.png 768w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/figure>\n\n\n\n<p>The increase in&nbsp;mobile&nbsp;banking has also seen most of South Africa&#8217;s <a href=\"https:\/\/charts.theoutlier.co.za\/chart\/88416\">major banks closing ATMs<\/a>, with a notable decline in machines in the past four years. Capitec, however, has chosen to increase its footprint and installed more than 3,000 ATMs between 2019 and 2023. It now has just over 8,000 teller machines across the country, the most of all the banks.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1024x1024.png\" alt=\"\" class=\"wp-image-88415\" srcset=\"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-1024x1024.png 1024w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-300x300.png 300w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-150x150.png 150w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC-768x768.png 768w, https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/ATMs-OWIC.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Notebook<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This story was first published in The Outlier newsletter. <a href=\"https:\/\/newsletters.theoutlier.co.za\/\">Sign up<\/a> <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>South Africans are moving away from traditional banking halls and physical cards to banking on smart devices and cellphones.\u00a0<\/p>\n<p>Standard Bank clients spent R9.3-billion using digital wallets in the past year. It sounds incredible, until you compare it with FNB clients, who spent R31-billion using their smart devices in the six months between July and December 2023.<\/p>\n<p><a href=\"https:\/\/theoutlier.co.za\/business\/2024-07-29\/88694\/how-south-africans-are-changing-their-banking-habits\">FULL STORY + 4 CHARTS<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[709,5,1387],"tags":[931,941,932,1013,1014,1012,1010,1009,942,1011,183,40,935],"newsletter-post":[],"site":[],"class_list":["post-88694","post","type-post","status-publish","format-standard","hentry","category-business","category-economy","category-the-outlier","tag-atms","tag-banking","tag-capitec","tag-digital-banking","tag-digital-transactions","tag-e-wallets","tag-financial-services","tag-fintech","tag-fnb","tag-mobile-banking","tag-money","tag-south-africa","tag-standard-bank"],"acf":{"big_number":"","big_number_caption":"","big_number_link":"","big_number_background":"","big_number_text_colour":"#000000","big_number_icon":false,"big_number_wide":"yes","featured_chart":{"ID":88671,"id":88671,"title":"Standard-Bank-ApplePay-New","filename":"Standard-Bank-ApplePay-New.png","filesize":32472,"url":"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/Standard-Bank-ApplePay-New.png","link":"https:\/\/outliereditor.co.za\/index.php\/2024\/07\/30\/how-south-africans-are-changing-their-banking-habits\/standard-bank-applepay-new\/","alt":"","author":"7","description":"","caption":"Standard Bank customers spent R9.3-billion using digital wallets in the current financial year to pay for goods and services, according to data from the bank.\nDigital wallets allow people to transact without a physical bank card, using their smartphones, tablets and watches.\nStandard Bank customers increased their spending on digital devices by R3.4-billion to R9.3-billion in a year, up  57.6% from 2023.\nApple Pay was the most popular digital wallet for Standard Bank customers in 2024, accounting for 86% of transactions. Far behind were Samsung Pay (8%), Standard Bank Mobile (3%) and Google Pay (2%). Garmin Pay, Fitbit Pay and Masterpass made up the remaining 1%.\nBanks are making it easier for customers to use digital wallets, especially as several banks have begun to close ATMs. In FNB\u2019s financial year ending June 2023, FNB customers spent R37.5-billion using digital wallets \u2013 six times the value Standard Bank\u2019s customers spent last year. ","name":"standard-bank-applepay-new","status":"inherit","uploaded_to":88694,"date":"2024-07-29 11:48:16","modified":"2024-08-01 05:21:31","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/outliereditor.co.za\/wp-includes\/images\/media\/default.png","width":1080,"height":1080,"sizes":{"thumbnail":"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/Standard-Bank-ApplePay-New-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/Standard-Bank-ApplePay-New-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/Standard-Bank-ApplePay-New-768x768.png","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/Standard-Bank-ApplePay-New-1024x1024.png","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/Standard-Bank-ApplePay-New.png","1536x1536-width":1080,"1536x1536-height":1080,"2048x2048":"https:\/\/outliereditor.co.za\/wp-content\/uploads\/2024\/07\/Standard-Bank-ApplePay-New.png","2048x2048-width":1080,"2048x2048-height":1080}},"flourish_chart_id":"","flourish_sub_title":"","flourish_chart_width":"medium","is_newsletter_post":"No","post_style":"ch","show_on_front":"Yes","link_through":"Yes","chart_url":"","background_colour":"#0089AA","text_colour":"#FFFFFF"},"_links":{"self":[{"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/posts\/88694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=88694"}],"version-history":[{"count":12,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/posts\/88694\/revisions"}],"predecessor-version":[{"id":88711,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/posts\/88694\/revisions\/88711"}],"wp:attachment":[{"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=88694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=88694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=88694"},{"taxonomy":"newsletter-post","embeddable":true,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/newsletter-post?post=88694"},{"taxonomy":"site","embeddable":true,"href":"https:\/\/outliereditor.co.za\/index.php\/wp-json\/wp\/v2\/site?post=88694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}